Refund policy

Effective Date: September 18, 2026

1. Return Policy

Vrushtii accepts returns only for defective or damaged products, subject to the following terms and conditions:

  1. Mandatory Open-Box Video: Customers must provide a continuous, unedited open-box video without any cuts or interruptions as proof of the product's condition at the time of opening. Return or replacement requests must be supported by this video.
  2. Reporting Timeline: Customers must notify Vrushtii of any defective or damaged product within 2 (two) days from the date of delivery to be eligible for a return or replacement.
  3. Product Return Timeline: The returned product must reach Vrushtii within 10 (ten) days from the date of delivery.
  4. Return Shipping: Customers are required to ship the product to the return address provided by Vrushtii.
  5. Product Inspection: Vrushtii reserves the right to inspect and verify whether the returned product is defective or damaged before approving a replacement or refund.
  6. Replacement of Defective or Damaged Products: If the product is verified as defective or damaged, Vrushtii will arrange a replacement and reship it to the original shipping address, subject to product availability.
  7. Products Found to Be Non-Defective: If the returned product is found not to be defective or damaged, Vrushtii will inform the customer and may reship the same product to the original shipping address. The customer will be responsible for the applicable courier charges.
  8. Replacement Shipping Charges: Customers will be responsible for applicable shipping charges associated with sending a replacement or reshipped product, where applicable and legally permissible.
  9. Product Unavailability: If the replacement product is unavailable in stock, Vrushtii will initiate a refund, subject to the applicable refund policy, and notify the customer through their registered email address.

2. Refund Policy

Refunds will be considered for products returned in accordance with this policy when replacement is not possible.

Incorrect Pricing or Product Information

If a product is listed at an incorrect price or with incorrect information due to a pricing or product information error, Vrushtii reserves the right to contact the customer for further instructions or cancel the order and notify the customer.

If payment has already been received for a cancelled order, Vrushtii will refund the amount charged for that order.

3. Online Refunds

  1. For orders paid online using a credit card, debit card, net banking, UPI, or another supported online payment method, the refund will be processed to the original payment method, wherever supported.
  2. Vrushtii will initiate the refund within 6 (six) working days from the date the refund request is approved.
  3. Once initiated, the refund may take an additional 3–5 working days to reflect in the customer's account, depending on the bank or payment service provider.

4. Offline Refunds

  1. For orders paid through Cash on Delivery (COD) or other offline payment methods, the refund will be processed through cheque or another mutually agreed refund method, as applicable.
  2. Vrushtii will initiate the refund within 6 (six) working days from the date the refund request is approved.
  3. If the refund is issued by cheque, it will be sent to the billing address associated with the order.
  4. Applicable cheque dispatch or courier charges, if any, will be communicated to the customer before processing.

5. Refund Amount

Refunds will be limited to the eligible product amount actually paid by the customer. Shipping charges, logistics charges, and other non-refundable charges, where applicable and legally permissible, may be excluded from the refund.

Any applicable deductions will be communicated to the customer before the refund is processed.

6. Prepaid Orders – Non-Delivery Policy

In case a prepaid order cannot be delivered due to customer unavailability, an incorrect or incomplete shipping address, a change of address requested after placing the order, or any other reason attributable to the customer, only the actual product amount paid will be refunded, excluding shipping, logistics, and return shipping charges, where applicable and legally permissible. If the customer wishes to receive the product again, the applicable re-shipping and logistics charges must be paid separately. Once the payment is received and the shipping address is confirmed, the product will be dispatched again to the customer.

7. Customer Responsibilities

Customers are responsible for providing accurate and complete shipping details when placing an order and for being available to receive the delivery. Any request to change the shipping address after order placement is subject to Vrushti Mart approval and courier feasibility.

For return, replacement, or refund requests, customers should contact Vrushtii using the contact details provided on our website and mention their order number. Customers must provide the required supporting evidence, including the continuous, unedited open-box video for defective or damaged product claims.

8. General Terms

All return, replacement, and refund requests are subject to verification and the terms outlined in this policy. Nothing in this policy is intended to limit any rights available to customers under applicable Indian consumer-protection laws.